Delivery in 5-6 days
- Orders are TAX and duty paid
Delivery and Returns
Delivery
Where can I be delivered?
TEEbooks delivers your orders to England, Scotland and Wales, Northern Ireland, as well as to most European countries, Switzerland, and the United States & Canada. If your country is not on this list, please contact us for a personalised quote.
You can choose the delivery address that suits you best: at home, at your workplace, at a friend's or family member's place, or at a pickup point where this option is available. We offer several delivery solutions to best meet your requirements in terms of timeframe, destination, and parcel weight.
UK Shipping and customs charge
For shipments to the United Kingdom, all orders are inclusive of VAT. You will receive your orders TAX and duty paid. If you need any additional information, please feel free to contact our customer service at info@teebooks.com.
- EORI Number : GB378021496000 (issued by HMRC on 28 April 2021)
- VAT Registration Number (VRN) : 378021496 (issued by HMRC on 28 April 2021)
What are the delivery terms?
For each order, shipping costs and estimated delivery times are displayed before you confirm your cart. Costs vary depending on the destination country, the order amount, the selected carrier, and the chosen delivery method. Delivery times are given as an indication, in business days, from the date your order is dispatched.
Orders are prepared and dispatched after payment has been validated, subject to availability of the ordered items. Orders placed before 12pm are generally prepared on the same day. Orders placed from Friday afternoon through Sunday are processed from the following Monday.
In the event of absence or failed delivery, the carrier may deposit your parcel at the nearest pickup point. You will be notified of the pickup point address by email, SMS, or a delivery notice. You will then have the time period indicated by the carrier to collect your parcel. After this deadline, the parcel may be returned to our warehouse.
| Cart amount | Standard delivery 5 to 6 business days | Express delivery 1 to 2 business days | Countries |
|---|---|---|---|
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| £0 - £99 | £11,90 | £45,00 | England, Scotland and Wales, Northern Ireland |
| £100 - £250 | £18,90 | ||
| > £250 | £22,90 | ||
Which carrier will deliver to me ?
TEEbooks implements delivery services that can meet your expectations. We work with the best parcel delivery providers. You are offered a choice of carrier during the Delivery stage when confirming your order. Choose the one that suits you the best! A tracking number will be sent to you by email so that you can track your package on the selected carrier’s website.
What should I do if I have not received my order ?
- Log on to your customer account and select the “My orders” section to check the status of your order.
- Check the dispatch confirmation email that you received, in order to obtain your package number and follow the delivery on the website.
- Contact our customer service department by email with any questions: info@teebooks.com
Returns
How do I send my order back ?
In order to exercise the right of withdrawal, customers must send TEEbooks an email to that effect, within 14 days, to the following email address: info@teebooks.com. If you wish to withdraw your order, the products must be returned within 14 days of the date of delivery, to the following address : EDIMA, 85 bis Boulevard Louis Delfino, 06300 Nice - France.
How should I wrap the products being returned properly ?
The products must be returned in the original packaging (respecting the initial arrangement of the shelves), and if possible, additional protection should be added to avoid them touching each other during transport. They should be in perfect condition for resale. Any product that is returned incomplete, used, spoiled, washed, damaged or dirty, even partially, will not be reimbursed or exchanged.
We recommend keeping proof of the return to facilitate procedures if a problem arises during transport.
What are the time frames and methods of reimbursement ?
TEEbooks will see to it that customers are fully reimbursed for the amount already paid within 14 days from the date of receipt of the product, by using the same payment method as that used by the customer in the initial transaction.
What do I do if I receive a damaged product ?
Despite all our efforts to offer you high-quality products, we are not immune to some faults or other inconveniences on exceptional occasions during manufacturing or during transport, and we are sorry for this. In this case, please contact our customer service department at info@teebooks.com and we will quickly organise a new shipment.